Woodlands
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About Us
Customer First Program
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 At Delfin, we believe it's our customers who determine the success of our business.
That's why we've created a culture of 'Customer First'. It's all about delivering a consistent level of service across all our projects. This will help us create a memorable experience for our customers, and an improved working relationship with our internal customers.
In creating special places, Delfin insists that it is every employee's responsibilty to provide excellence in customer service. We aim to learn from our customers and listen to their comments, to ensure that the learning is passed on. Every staff member at Delfin must be actively involved in developing their skills to meet customer needs.
Our approach to customer service:
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 | Being polite and helpful
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| Explaining our actions and decisions clearly
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| Getting it right the first time
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| Giving timely responses to requests and enquiries
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| Measuring our performance against targets and standards
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| Continuously seeking ways to improve the service we provide
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| Delivering on our promises
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